Shipping Information

At Zaira Stories, we are committed to delivering your jewellery safely, securely, and on time. Every order is carefully inspected and packed to ensure it reaches you in perfect condition.

Processing Time

• Ready-to-Ship Products: Orders are processed within 1–3 business days.

• Pre-Order & Made-to-Order Products: Orders are crafted and dispatched within 7–10 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Coverage

We currently ship across India through trusted courier partners to ensure safe and reliable delivery.

Estimated Delivery Time

• Metro Cities: 2–5 business days after dispatch

• Other Cities & Towns: 3–7 business days after dispatch

• Remote Areas: Delivery may take a little longer depending on the courier service.

Delivery timelines are estimates and may vary due to weather conditions, courier delays, festivals, or other unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.

• Any free shipping offers will be automatically applied when eligible.

Order Tracking

Once your order is shipped, you will receive a tracking ID via Email, SMS, or WhatsApp, allowing you to monitor your shipment in real time.

Secure Packaging

Every Zaira Stories order is carefully packed using premium protective packaging to ensure your 925 sterling silver jewellery arrives safely and in excellent condition.

Delivery Address

Please ensure your shipping address, mobile number, and PIN code are accurate before placing your order. Zaira Stories is not responsible for delays or failed deliveries caused by incorrect shipping information provided by the customer.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the package is returned due to an incorrect address, unavailable recipient, or refusal to accept delivery, additional shipping charges may apply for re-dispatch.

Damaged Packages

If your package arrives damaged or appears to have been tampered with, please do not accept the delivery if possible. Contact us within 48 hours with your order number, clear photographs, and an unboxing video so we can assist you promptly.

International Shipping

We currently ship only within India. International shipping may be introduced in the future.

Need Assistance?

For any shipping or delivery-related queries, feel free to contact us:

WhatsApp: +91 78199 36962Email: support@zairastories.com (update if different)

Last Updated: July 2026

Return & Refund Policy

At Zaira Stories, every piece of jewellery is carefully crafted and inspected to ensure it meets our quality standards. Please read our Return & Refund Policy before placing your order.

Returns

We currently do not accept returns for reasons such as:

• Change of mind

• Incorrect size selected by the customer

• Personal preference

• Accidental orders

• Minor variations in color due to lighting or screen settings

As most of our jewellery is made to order or carefully curated, all sales are considered final.

Damaged or Incorrect Products

If you receive a product that is:

• Damaged during transit

• Defective

• Incorrect item delivered

Please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the product

• Photos of the packaging

• An unboxing video (recommended for faster verification)

After verification, we will arrange a free replacement for the same product.

Refunds

We do not offer refunds once an order has been placed.

Refunds will only be issued if:

• Your order cannot be fulfilled by Zaira Stories.

• A replacement is unavailable for a verified damaged or incorrect product.

Approved refunds will be processed to the original payment method within 5–7 business days.

Exchange Policy

We do not offer exchanges for:

• Size issues

• Design preference

• Change of mind

Exchanges are only available if you receive a damaged, defective, or incorrect item that has been approved by our support team.

Cancellation Policy

Orders can only be cancelled before they enter processing or production. Once your order has been confirmed for crafting or dispatched, cancellation requests cannot be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

• Pre-order products

• Customized or personalized jewellery

• Gift cards (if applicable)

• Products damaged due to improper handling or misuse

• Products without original packaging or proof of purchase

Contact Us

If you need assistance regarding your order, please contact our support team with your order details.

Email: support@zairastories.com 

WhatsApp: +91 78199 36962

Last Updated: July 2026

This policy is designed to protect both our customers and the quality standards of Zaira Stories while ensuring a fair resolution for genuine product issues.

Discover timeless elegance with premium 925 sterling silver jewellery from Zaira Stories. Each piece is thoughtfully crafted using genuine 925 sterling silver, offering exceptional quality, lasting shine, and everyday comfort. Whether you're looking to buy sterling silver jewellery online, a silver ring, silver bracelet, silver chain, silver pendant, earrings, anklets, or jewellery sets, our collection combines modern style with fine craftsmanship.

Our jewellery is designed to complement every occasion, from daily wear to weddings, parties, anniversaries, birthdays, festivals, and special celebrations. Made with premium materials and attention to detail, every design reflects sophistication, durability, and timeless beauty.

Product Features

■ Made from authentic 925 Sterling Silver

■ Hypoallergenic and nickel-free for comfortable everyday wear

■ Premium polishing for a brilliant, long-lasting shine

■ Lightweight yet durable construction

■ Suitable for daily wear and special occasions

■ Elegant gift choice for birthdays, anniversaries, weddings, Valentine's Day, Raksha Bandhan, Mother's Day, and festive celebrations

■ Comes with secure and premium-quality craftsmanship

■ Designed to maintain its beauty with proper care

Why Choose 925 Sterling Silver?

925 Sterling Silver contains 92.5% pure silver, making it stronger and more durable than fine silver while maintaining its luxurious appearance. It is one of the most popular choices worldwide for premium jewellery because of its strength, versatility, and timeless appeal.

Jewellery Care:-

■ Store in a dry, airtight jewellery pouch or box.

■ Avoid direct contact with perfumes, deodorants, lotions, and harsh chemicals.

■ Remove jewellery before swimming, bathing, or exercising.

■ Clean gently with a soft polishing cloth to restore its shine.

■ Keep away from excessive moisture for long-lasting brilliance.

■ Authenticity Guarantee

Every jewellery piece from Zaira Stories is crafted using genuine 925 sterling silver and is carefully inspected before dispatch to ensure premium quality and excellent craftsmanship.

Shipping & Delivery

Carefully packed in premium protective packaging.

Secure shipping across India.

Tracking details are shared once your order is dispatched.

Delivery timelines may vary based on your location.

Pre-Order Information

Some designs are available on pre-order to ensure the highest level of craftsmanship and quality. Pre-order items are typically crafted and dispatched within 7–10 business days.

Perfect For

This premium sterling silver jewellery is perfect for everyday styling, office wear, casual outfits, parties, weddings, festive occasions, gifting, and creating timeless jewellery collections.

Shop with Confidence

When you buy 925 sterling silver jewellery online from Zaira Stories, you receive premium craftsmanship, elegant designs, secure shopping, and jewellery made to be cherished for years.